Reference

Privacy Policy — How We Handle Your Information

This policy explains what data we collect when you create an account, deposit through bKash, Nagad or Rocket, and browse our casino lobby. We cover what we store, who sees it, and how you can request changes or deletion.

Account dataPayment recordsDevice logsCookie useYour rights
tk699 Privacy Policy — How We Handle Your Information
DATA PRACTICE

How We Protect and Use Your Information

We encrypt account credentials, hash payment references, limit staff access to anonymised logs, and purge closed-account data on a fixed schedule. This section outlines the safeguards in place and your options for managing consent.

Encryption

Login passwords are hashed with bcrypt; session tokens use TLS in transit. Payment details pass directly to bKash, Nagad and Rocket APIs so our database never holds full wallet credentials.

Cookie control

Essential cookies keep your session active; analytics cookies track game opens and lobby navigation. You can disable analytics cookies in account settings without affecting deposits or withdrawals.

Retention schedule

Active accounts and their transaction logs remain accessible while the account is open. After you close an account, we keep financial records for regulatory audit then delete profile data within ninety days.

Access requests

Request a copy of your stored data, correct inaccurate details, or ask us to delete your account entirely. Contact support with your registered mobile number to verify ownership before we process the request.

PRIVACY CONTACT

How to Reach Us About Your Data

Submit a data-access request, ask what we store, or request account deletion through the channels below. Include your registered mobile number so we can verify ownership before releasing information.

Live chat Open the chat bubble in the account menu, select Privacy Request, and an agent will guide you through access, correction or deletion steps in real time.
Email Send your request to our support address with the subject line Data Request. We reply within seventy-two hours with instructions and a verification link.
Account settings Log in, navigate to Profile then Privacy, and use the Request My Data button to download a JSON export of your account records and transaction history.

Common Questions About Data and Privacy

Answers to the questions Bangladesh account holders ask most about what we collect, who can see it, and how to exercise your rights under this policy.

We collect your mobile number, email, date of birth and chosen password. We also log your IP address and device type at registration to detect duplicate accounts and comply with eligibility rules.

No. You enter your PIN and OTP directly in the wallet app during deposit or withdrawal. We receive only a transaction reference and the amount transferred; wallet credentials stay with the payment provider.

Yes. Log in, go to Profile then Privacy, and click Request My Data. We email you a JSON file containing your account details, transaction history, session logs and cookie preferences within seventy-two hours.

Financial transaction logs remain in our archive for the period required by regulation. All other profile data — login history, game sessions, marketing preferences — is deleted within ninety days of account closure.

Game studios receive a session token to launch Live Roulette Prize, Crash Wildspin or slot titles, but they do not see your payment history or wallet balance. We do not sell personal data to advertisers or data brokers.

Click the unsubscribe link at the bottom of any marketing email, or log in and turn off promotional messages in account settings. Transactional emails about deposits and withdrawals will still arrive.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.